Refund policy

Updated 30 September 2026 · EASY MOTION LLC

A failed video returns your Stars

When a generation fails, the Stars reserved for that job are returned automatically to your account. This is a credit return, not a refund to your payment card. If the return is missing, send support the job identifier and your account email.

Payment problems

Contact support@easymotion.cc for duplicate charges, a confirmed payment with missing Stars, or a service that was not delivered as agreed. We verify the payment and credit ledger, correct missing allocations, and refund duplicate or otherwise refundable charges. We do not issue the same remedy twice.

Consumer withdrawal and statutory remedies

If applicable consumer law gives you a withdrawal period, including the 14-day period that generally applies to distance contracts with EU consumers, you can exercise it by emailing support with an unambiguous cancellation request. The period generally starts when the contract is concluded. Any exception for digital content or fully performed services applies only when its legal conditions, including any required express consent and acknowledgment, have been met. Signing in or returning from checkout does not by itself waive these rights.

Your rights concerning a defective or nonconforming service remain available. Where applicable law permits a proportionate charge for services already supplied at your express request, that charge may be deducted from a withdrawal refund.

Subscriptions and unused Stars

Canceling a subscription stops future renewals and does not itself refund a completed billing period. Unused or expired Stars do not automatically trigger a cash refund. Contact support for a refund request; we assess it against your payment, service delivery, and applicable rights. Variation in AI output alone does not guarantee a refund, but does not remove your statutory remedies.

How refunds are handled

Send your account email, payment or order reference, and a short description of the issue. Never send your password, sign-in link, or full card number. Approved refunds go back to the original payment method. Associated Stars are removed or adjusted to reflect the refunded purchase. We comply with applicable refund deadlines; the time for the refund to appear also depends on your bank or payment provider.